Traveloop
Last Updated: 19 August 2026
This Escrow, Cancellation & Dispute Policy (the “Policy”) forms an integral part of the Traveloop Terms of Service and governs the payment protection, transfer execution, cancellation and dispute-resolution framework on the Platform available at https://www.traveloopmarket.com.
Traveloop operates a peer-to-peer secondary marketplace that enables private individuals to transfer non-refundable hotel stays, holiday bookings and yacht/boat charters under a secure escrow arrangement. The purpose of this Policy is to:
By using the Platform, both Buyers and Sellers expressly agree to be bound by this Policy.
All payments on Traveloop are processed exclusively through Stripe Connect with an integrated escrow holding facility.
2.1 At the moment a Buyer completes a purchase, the full purchase price (including applicable Platform service fees) is collected by Stripe and placed into a secure escrow account. Traveloop never takes possession of the funds outside this Stripe escrow system.
2.2 The escrowed funds remain safely held until forty-eight (48) hours after the scheduled check-in time (or charter boarding time) of the underlying booking.
2.3 If no valid dispute is filed within the 48-hour window described in Section 4, the escrowed funds (less Platform service fees and any applicable payment-processing fees) are automatically released to the Seller.
2.4 Platform service fees and Stripe processing fees are displayed to both parties before the transaction is confirmed and are non-refundable except where a full refund is issued under the 100% Money-Back Guarantee (Section 5).
Upon successful sale and confirmation that payment has been received into escrow, the Seller is under a strict contractual obligation to:
3.1 Immediately initiate and complete the official name change / guest substitution with the hotel, accommodation provider or charter operator (the “Underlying Provider”);
3.2 Obtain and upload to the Platform authentic, updated booking vouchers or confirmation documents that clearly display the Buyer’s name and all relevant booking details; and
3.3 Provide any additional information or cooperation reasonably required by the Buyer or the Underlying Provider to finalise the transfer.
Non-fulfilment of the above obligations constitutes a material breach of the Terms of Service and this Policy. Consequences may include:
4.1 A Buyer may file a dispute only on the following grounds:
4.2 The dispute must be filed strictly within forty-eight (48) hours of the scheduled check-in / boarding time. Disputes filed after this deadline will not be accepted under this Policy.
4.3 When filing a dispute the Buyer must submit clear supporting evidence, which may include (but is not limited to):
Primary preferred evidence standard
These provider-issued records are the primary preferred standard of proof. Other materials may support a claim but will generally carry less weight without corroborating provider documentation.
Supporting materials may also include:
Failure to provide sufficient evidence — in particular the absence of official provider refusal or front-desk incident records where reasonably obtainable — may result in the dispute being rejected.
5.1 If a dispute is upheld because admission was denied or the booking proved invalid due to the Seller’s fault or misrepresentation, Traveloop will issue a 100% refund of the full purchase price paid by the Buyer, including Platform service fees.
5.2 Upon the valid filing of a dispute, the Seller’s payout is automatically and immediately frozen pending investigation and final resolution.
5.3 Approved refunds are processed via Stripe and returned to the Buyer’s original payment method. Processing times are subject to Stripe’s standard timelines and the policies of the Buyer’s payment provider (typically 5–10 business days).
Payment processing chargebacks initiated directly with card issuers are adjudicated under standard card network rules (Stripe / Visa / Mastercard). Traveloop cooperates fully with payment networks by submitting verified transaction records, user communications, and internal dispute investigation findings.
The 100% Money-Back Guarantee does not apply in the following circumstances:
6.1 Buyer no-show, voluntary cancellation by the Buyer, or any personal travel-related issue (including but not limited to flight delays or cancellations, visa refusal, personal illness, change of plans, or failure to present required identification documents).
6.2 Disruptions caused by Force Majeure events (including severe weather, natural disasters, pandemics, government travel restrictions, strikes, or acts of terrorism) that prevent the Underlying Provider from honouring the booking. Such events remain governed exclusively by the Underlying Provider’s own terms and conditions and cancellation policies.
6.3 Any claim arising after the 48-hour dispute window has expired.
In all excluded cases the Buyer’s sole recourse (if any) is against the Underlying Provider under that provider’s terms.
7.1 Upon receipt of a timely dispute accompanied by supporting evidence, Traveloop will:
7.2 Traveloop’s decision is final and binding as between the parties for the purposes of the Platform escrow and refund process. This finality is without prejudice to either party’s right to:
7.3 Traveloop reserves the right to request additional documentation from either party at any stage of the investigation.
For questions regarding this Policy, to file a dispute, or to submit evidence, please contact:
support@traveloopmarket.comThis Policy is governed by the laws of Greece and applicable European Union consumer-protection legislation. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall prevail unless this Policy expressly states otherwise.
By using the Platform you acknowledge that you have read, understood and agree to be bound by this Escrow, Cancellation & Dispute Policy.